Houses with full ductwork, brownstones with none, co-op apartments on a building water loop, and everything in between. We diagnose it honestly, show you what we found, and never do a thing without your signature first.
Usually a distribution problem, not an equipment problem. An undersized or missing duct run, a closed damper, or a second floor the original system was never designed to reach. Adding capacity rarely fixes it — the air has to get there.
Most often low refrigerant charge, which means a leak somewhere in the circuit. Adding refrigerant without finding the leak is a temporary fix you'll pay for again next season.
Either a frozen coil shedding ice outside the drain pan, or a condensate drain that isn't draining — wrong pitch, no P-trap, or a blocked line. They look identical and they're different repairs.
Classic oversizing. The system satisfies the thermostat fast, shuts off before it has pulled moisture out of the air, and leaves you cold and damp. A sizing failure, not an equipment failure.
Short cycling. Could be oversized equipment, a restricted filter, a refrigerant or airflow problem, or a control fault. It's hard on the compressor, so it's worth diagnosing before it becomes a replacement.
Power, control, or safety. A tripped breaker, a failed capacitor or contactor, a float switch that's doing its job, or a safety lockout telling you something upstream is wrong. Usually quick to find.
Refrigerant diagnosis, coil cleaning, capacitor and contactor work, short-cycling faults, and seasonal tune-ups.
Learn more →Steam and hot water boilers, uneven heat, banging pipes, steam traps and venting, and zone controls.
Learn more →Ignition and flame sensing faults, blower and control board diagnosis, and heat exchanger inspection.
Learn more →The usual answer for brownstones, row houses, and finished upper floors with no path to run duct.
Learn more →Electrification with Clean Heat incentives applied, and a straight answer about what it'll cost to run.
Learn more →Load-calculated sizing and a written cost analysis, so replacement is a decision you can check.
Learn more →The diagnostic charge is quoted and emailed to you for signature before a technician is dispatched. On site, the technician photographs what they found and explains it to you in plain language. If a repair is needed, you get a written estimate and nothing happens until you've signed it. No verbal approvals, no surprises on the invoice.
If a part gets you another eight years out of your system, that's what we'll tell you, even though the replacement quote pays better. And when the numbers genuinely stop supporting the repair, we show you why: cost of the fix against remaining life, what the service call history is running, and what the efficiency is costing you every month it operates.
Booties on every visit. The unit wiped down before we leave. Work area left the way we found it. It isn't marketing — it's the standard every technician on our crew is held to.
New York is paying homeowners to move heating load off gas and onto electric. Heat pump installations qualify for incentives under the NYS Clean Heat program, administered through Con Edison or National Grid depending on your address. We're a participating contractor, so we handle the paperwork — and when we quote a replacement, we run both the conventional and electric numbers so you can compare them. If the heat pump isn't right for your home, we'll say so, and the incentive won't change our answer.
Cooling before summer, heating before winter. Most of what we find on a maintenance visit would have been an emergency call three months later.
Members go to the front of the line, which matters on the first hot weekend of the year when everyone calls at once.
Discounted parts and labor, and no overtime charges on emergency calls.
Readings recorded every visit, so a developing problem shows up as a trend rather than as a breakdown.
Yes, and you'll know the amount before we come out. It's emailed to you for signature before a technician is dispatched, so there's never a question about what the visit costs.
Ductless multi-zone, in almost every case. One outdoor unit serving wall or ceiling heads in the rooms you want conditioned, with no demolition. It's the standard answer in brownstones and row houses, and it handles both heating and cooling.
Usually. It's typically a distribution problem — a finished upper floor the original system was never ducted for, often with thin insulation behind the knee walls. The fix is a ductless head, zoning, or insulation, and which one depends on the house. We start with a load calculation rather than a guess.
Routinely. A good portion of our work is correcting installation defects — leaking line sets, drains without proper pitch, missing P-traps, safety switches never wired in. We document what we find and tell you plainly what's original and what's ours.
We put the numbers on paper and let you decide. Here's how we work it out — age, refrigerant type, repair history, and operating cost.
We'll diagnose it, photograph what we find, and give you the numbers in writing before any work begins.