The best HVAC call is the one you never have to make. Our membership program keeps your system healthy year-round — with scheduled tune-ups, priority service, and the peace of mind that comes from knowing a 30-year expert has your back.
After 30 years of NYC emergency calls, we've learned one thing — the vast majority of breakdowns were predictable and preventable. The 5-Star Membership stops them before they start.
Dirty filters + dirty coils = frozen system + water damage. Our spring tune-up includes coil cleaning and filter service — stopping this before it ruins your summer.
A dirty condenser coil means the fan spins but the house stays hot. Annual condenser cleaning is included in every membership plan.
Failing capacitors cause the burning smell and delayed startup on the first cold night of the year. We test and replace them during your fall tune-up.
Dirty flame sensors and ignition failures are the #1 NYC winter emergency — and the #1 most preventable one. Annual boiler service eliminates them.
Emergency service calls cost significantly more than scheduled visits. Members receive 15% off all repairs — and Signature members pay no overtime charges.
Every visit ends with a written system health report — real diagnostic data so you can plan proactively instead of reacting to failures.
Simple, transparent pricing. No hidden fees. No long-term contracts. Cancel anytime.
No long-term contract required
No long-term contract required
Free on-site evaluation — no obligation
Everything included in each plan — at a glance.
| Feature | Essential $65/mo |
Signature $129/mo |
Commercial Custom |
|---|---|---|---|
| Seasonal tune-ups per year | 1 | 2 | Custom |
| Full system inspection | ✓ | ✓ | ✓ |
| Coil cleaning | ✓ | ✓ | ✓ |
| Filter replacement | ✓ | ✓ | ✓ |
| Thermostat calibration | ✓ | ✓ | ✓ |
| Refrigerant pressure check | ✓ | ✓ | ✓ |
| Drain line flushing | ✓ | ✓ | ✓ |
| Written system health report | ✓ | ✓ | ✓ |
| Combustion analysis | — | ★ Included | ✓ |
| Voltage & amperage testing | — | ★ Included | ✓ |
| 15% off all repairs & parts | — | ★ Included | ✓ |
| No overtime emergency charges | — | ★ Included | ✓ |
| Priority dispatch within 48hrs | — | ★ Included | ✓ |
| Extended warranty (new installs) | — | ★ Included | ✓ |
| Boiler service add-on | +$15/mo | +$15/mo | ✓ |
| Hot water heater add-on | +$5/mo | +$5/mo | ✓ |
| BAS & controls verification | — | — | ✓ |
| Refrigerant transition planning | — | — | ✓ |
Every tune-up follows the same meticulous checklist — performed by a certified technician, documented in a written report you keep.
Every component checked, every connection verified. We look for problems developing before they become emergencies.
Evaporator and condenser coils cleaned — the #1 cause of efficiency loss and system freeze-up in NYC.
Pressure readings taken with calibrated digital manifolds. Any charge issues identified and documented.
Voltage and amperage checks on all major components. Failing capacitors caught before they cause The Big Bang.
Condensate drain line flushed and cleared. Prevents the water damage that comes with a clogged drain in summer.
Real diagnostic data — not a checkbox form. You leave every visit knowing exactly where your system stands.
No — our membership plans are month-to-month with no long-term commitment required. We believe the value speaks for itself. Call us at (212) 516-9632 to enroll and we'll get you set up right away.
Essential includes one seasonal tune-up per year and priority scheduling. Signature includes two tune-ups (spring and fall), combustion analysis, 15% off all repairs and parts, no overtime charges on emergency calls, and priority dispatch within 48 hours. For most NYC homeowners with both heating and cooling systems, Signature pays for itself after one service call.
Add $15/mo to either plan and we include your boiler in the annual service program — full inspection, combustion analysis, sensor cleaning, and Local Law 38 documentation. The hot water heater add-on is $5/mo and includes annual inspection and flush. Both add-ons can be added to Essential or Signature.
Standard emergency service calls outside of normal business hours carry an overtime premium. Signature members are exempt from those charges — you pay the same rate regardless of when you call. This alone can save hundreds of dollars on a single winter emergency call.
Yes — both the Essential and Signature plans are transferable to the new owner, which adds real value to your property. The maintenance history and system health reports we provide are also useful documentation for a real estate transaction.
Just call us at (212) 516-9632. We'll discuss which plan is right for your home or building, schedule your first service visit, and get you enrolled. The whole process takes about 5 minutes over the phone.
"The 5-Star Membership pays for itself. Two tune-ups a year, priority scheduling, and the tech always puts on booties. My Mitsubishi system has never run better in 6 years. I recommended it to everyone in my building."
"I've been on Signature for 3 years. No emergency calls, no breakdowns, no surprises. The tech caught a failing capacitor during my spring tune-up — saved me from an August breakdown. That's the whole point of this program."
"I manage a 24-unit building. The commercial maintenance contract means I'm never scrambling in winter. Bright Star shows up on schedule, gives me the documentation I need for Local Law 38, and handles every system in the building."
Call us now and we'll find the right plan for your home or building. Enrollment takes 5 minutes — protection lasts all year.