Effective Date: May 1, 2025

Bright Star Service (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information—including through our SMS messaging program—when you interact with our website, request services, or sign up for communications.

1. Information We Collect

We collect information you provide to us directly and through automated means:

• Personal Information: Name, address, phone number, email address, and service request details.
• Transactional Information: Details related to HVAC services requested or purchased.
• Mobile and SMS Information: Your mobile number and message interaction history when you sign up for SMS communications.

2. SMS Messaging Program

Bright Star Service offers an SMS messaging program to send you updates, reminders, service notifications, and occasional promotional messages.

Mobile Opt-In Path

• Texting SUBSCRIBE to (212) 516-9632
• Checking the opt-in box on our website or service form
• Giving verbal or written consent during a service interaction

By opting in, you consent to receive text messages from Bright Star Service at the mobile number provided.

HELP Instructions

For help or information on our SMS program, text HELP to (212) 516-9632, or contact our customer support at info@brightstarservice.com.

STOP Instructions

To unsubscribe from SMS messages, reply STOP to any message you receive. You will receive a final message confirming your opt-out, and no further messages will be sent.

Message Frequency

Messages will be sent on a periodic basis depending on service interactions, typically no more than 4 messages per month, unless additional notifications are required for scheduled services or safety alerts.

Message and Data Rates Disclosure

Message and data rates may apply. Please check with your mobile service provider for details regarding your messaging and data plan.

Privacy of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. How We Use Your Information

• Schedule and confirm heating and cooling service appointments
• Send service updates and reminders via SMS or email
• Improve customer service and website experience
• Notify you of special offers or promotions (if opted in)
• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell your personal data. We may share information with:

• Trusted service providers that support our operations
• Legal authorities, when required by law
• Communication service platforms to deliver SMS messages

All third-party vendors are required to maintain the confidentiality and security of your data.

5. Your Rights and Choices

• Opt-out of SMS and marketing communications at any time
• Request access to or deletion of your personal data
• Update your contact information or communication preferences

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.

7. Children’s Privacy

Bright Star Service does not knowingly collect information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us to have it removed.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Bright Star Service
1 Dock 72 Wy, Brooklyn, NY 11205
Email: info@brightstarservice.com
Phone: (212) 516-9632
Website: www.brightstarservice.com